System Management

These precautions ensure customers receive a high quality, reliable service. The automatic monitoring features ensure that problems are identified and reported to both Customers and our Support team as soon as they arise, minimizing service interruptions and dramatically reducing the cost of system-wide monitoring.

Integration Team

The Integration team will be your primary contacts throughout your integration project. They will offer technical support and product advice and should be your first choice whenever you have a question or a problem. You can contact our integration team using the following details:

Support Team

Our services are monitored 24/7 by our Support teams. The support teams are available 24/7 and have access to a suite of investigative tools that can be used to diagnose faults or review system performance. Our Support team is backed-up by an Out-of-Hours support team and by on-call staff as well. This support network ensures that problems can be reported, investigated and resolved in the shortest possible time. Customers are always able to contact our Support team in the event of a problem.

The Support team is the first point of contact for service requests, user questions, fault reports or status update requests. To escalate fault reports, please contact your account manager.